Introduction & Scope of Policy
A111 is a trusted online gaming and betting platform in Bangladesh. This privacy policy explains how we collect, use, and safeguard your personal information. By using the a111 website, mobile app, or any of our services, you agree to this privacy policy.
We believe transparency is the foundation of trust. That's why a111 is always open about what data we collect, why we collect it, and how long we keep it. Please read this document carefully, as it defines both your legal rights and our responsibilities.
What Information We Collect
During registration and use of our services, a111 may collect various types of information. The table below provides a full breakdown of what we collect:
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | To complete identity verification and KYC |
| Contact Information | Email, mobile number, address | For account management and communications |
| Financial Information | BKash/Nagad number, bank account | For transaction processing and verification |
| Device Information | IP address, browser, operating system | For security and fraud prevention |
| Gaming Activity | Betting history, win and loss records | To improve service quality and ensure Responsible Gaming |
We also automatically collect certain technical data — such as log files, cookies, and browsing patterns — which helps us maintain platform performance and security.
How Your Data Is Used
In line with a111's privacy policy, collected data is used only for specific, limited purposes. We never use your information beyond what is necessary.
- To create, verify, and manage your account, and to confirm your identity.
- To securely process deposits, withdrawals, and other financial transactions.
- To provide customer support and resolve your issues.
- To improve all a111 services and develop new features.
- To prevent fraud, money laundering, and illegal activities.
- To promote Responsible Gaming and identify problematic playing patterns.
- To deliver promotions, bonus offers, and personalised benefits.
- To fulfill legal and regulatory obligations.
Data Retention & Duration
A111 retains your data only for as long as needed — no longer. This typically covers the period your account is active, as well as a defined period after closure in accordance with legal obligations.
- Account Information: For the full duration your account remains active.
- Transaction Records: A minimum of 5 years as required by financial regulations.
- KYC Documents: Up to 7 years after account closure.
- Log & Activity Data: Up to 2 years.
- Marketing Preferences: Until consent is withdrawn.
Once the retention period expires, your data is securely deleted or anonymised so that your identity can no longer be determined.
Sharing Data with Third Parties
A111 never sells or rents your personal data. However, limited information may be shared with trusted third parties in specific circumstances:
- Payment Provider: To process transactions through approved payment gateways including bKash, Nagad, and Rocket.
- Identity Verification Service: For managing KYC and AML (Anti-Money Laundering) processes.
- Regulatory Authority: To government authorities in compliance with legal obligations.
- Technology Partner: Server hosting and cybersecurity service provider.
Cookies & Tracking Technologies
A111 uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.
Essential for managing login sessions, security, and core features.
To analyse user behaviour and improve the platform.
To remember your language, settings, and preferences.
To show you relevant promotions and offers.
You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some website features to stop working.
Your Rights & Controls
Under a111's privacy policy, you have full control over your own data. You may exercise the following rights at any time:
- Right to Access: The right to know and view what information we hold about you.
- Right to Rectification: The right to request that inaccurate or outdated information be updated or corrected.
- Right to Erasure: The right to request deletion of your data under certain circumstances.
- Right to Object to Processing: The right to object to marketing communications or data analytics.
- Data Portability: The right to receive a copy of your personal data in a clear, readable format.
- Right to Withdraw Consent: The right to withdraw any previously given consent at any time.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.
Security Measures
A111 uses industry-leading technology to keep your data secure. Robust security is a cornerstone of our privacy policy.
Protection of Minors
A111 strictly does not serve anyone under the age of 18. Both our privacy policy and responsible gaming policy are aligned on this.
- Age verification is mandatory at registration and confirmed through official documentation.
- If anyone is identified as a minor, their account will be closed immediately.
- We do not knowingly collect information from minors, and any such data discovered will be deleted immediately.
- If a parent or guardian suspects that a minor has registered, we ask that you notify us immediately.
Changes to the Privacy Policy
A111 may update this privacy policy from time to time — due to regulatory changes, new services, or technology updates. For any significant changes, we will:
- We will send advance notice to your registered email address.
- Display a notice on the website.
- We will update the "Last Updated" date at the top of the policy.
Continued use of a111 after any changes constitutes acceptance of the updated policy. We recommend visiting this page regularly.
Contact Us
For any questions, concerns, or requests regarding our privacy policy, please reach out to our dedicated privacy team.